Developed API for ‘freshdesk’ users to integrate their ticket page with LogMeIn to bring in added functionality of providing remote support to agents while resolving issue tickets.
You can take control of the customer’s device and solve their issues for them quickly and efficiently
Improve customer satisfaction
When a remote support session is ended, the LogMeIn app automatically sends chatlog, end-user system information, total time spent in support, etc. back to Freshdesk and can be added as note to the ticket