SugarCRM enables businesses to create extraordinary customer relationships with the most innovative CRM solution. Developed prototype to customize SugarCRM account with ‘freshdesk’ ticketing portal. This customization will enable businesses to view ticket details (Name, status, source, priority, assigned to, created on, updated on, due by and agent conversation details with the requestor) and history associated with the Leads within the CRM. Ticket updates will be dynamically reflected in the CRM and assists businesses to provide personalized customer support and maintain customer relationship.